Learning Outcomes
By the end of this course students will be able to:

Create, send and read incoming messages
Reply to and forward messages
Send and receive files in messages
Organise and maintain messages
Schedule, view and modify appointments
Manage a task list
Maintain contact details
Maintain a journal
Create and view notes

Method
This course is provided as hands on and includes and extensive workshop manual and data disk for use during the course.

Working With Mail

What is Microsoft Outlook?
The Outlook Today display
The Outlook desktop
The Outlook bar
Sending a mail item
Using Word as your email editor
Using email stationary
Creating draft messages
Check messages
Setting send options
Message flags
Attaching files to email
Recalling messages
Auto Signature's
Receiving messages
The Mail Information Viewer
Inbox symbols
Responding to messages
Housekeeping and managing mail
Personalising Outlook
Previewing messages
Organising columns
Sorting, grouping, filtering and finding messages
Printing messages
Deleting mail
Working with folders
Your personal address book

Working With the Calendar and Tasks

The calendar information viewer
Types of calendar items
Viewing your calendar
Scheduling appointments
Modifying an appointment
Actioning reminders
Printing
Scheduling meetings
Assigning shared permissions
Setting tasks in the Taskpad
Viewing tasks

Managing Contacts, Tasks, Journals and Notes

Maintaining contact details
Working with fields
Managing and viewing contacts
Communicating with a contact
Maintaining a Journal
Managing and viewing journals
Working with notes
Managing and viewing notes
Closing Outlook

Task Reviews

Each section contains a list of suggested review activities